This Privacy Policy explains how psg88 collects, uses, stores, and protects the personal data of players and visitors to the psg88 platform. We are committed to handling your information responsibly and transparently, in accordance with applicable data protection standards.
Last updated: 1 June 2026 | Applies to all psg88 accounts and platform visitors.
Summary: psg88 collects personal data necessary to operate your gaming account, process payments, verify your identity, and comply with regulatory obligations. We do not sell your personal data to third parties for marketing purposes. You have the right to access, correct, and request deletion of your data, subject to our legal retention obligations.
psg88 ("the Company", "we", "us", "our") operates the online gaming platform accessible at psg88.club, providing sports betting, live casino, online slots, crash games, and related services to players in Malaysia and other eligible jurisdictions. psg88 is the data controller responsible for the personal information collected through the psg88 platform and associated services.
This Privacy Policy applies to all personal data collected from individuals who access, register on, or interact with the psg88 platform, whether through a desktop browser, mobile browser, or any application provided by psg88. By creating a psg88 account or continuing to use the platform, you acknowledge that you have read and understood this policy.
When you create a psg88 account, we collect the information you provide, which includes: full legal name, date of birth, residential address, email address, mobile phone number, and your chosen username and password (stored in encrypted form). This information is required to establish and maintain your account.
As part of our Know Your Customer (KYC) obligations under applicable gaming authority standards and anti-money laundering (AML) requirements, psg88 may request and collect copies of government-issued identity documents (such as a Malaysian National Identity Card or passport), proof of address documents, and in some circumstances, selfie photographs for biometric matching purposes.
psg88 collects transaction records associated with your account, including deposit amounts, withdrawal requests, payment method identifiers (such as the last four digits of a bank account or the masked account number of a Touch n Go eWallet), and transaction timestamps. Full payment credentials are processed by our licensed payment service providers and are not stored on psg88 servers in full form.
We record all gaming activity conducted through your psg88 account, including bet placement history, game session durations, win and loss records, bonus usage, and responsible gaming limit settings. This data is used for account management, regulatory compliance, responsible gaming monitoring, and dispute resolution.
When you access psg88, our systems automatically collect certain technical information, including: IP address, device type and model, operating system, browser type and version, session timestamps, and platform interaction logs. This data is used for fraud prevention, security monitoring, and platform performance optimisation.
When you contact psg88 customer support via live chat, email, or any other channel, we retain records of those communications including the content of messages, timestamps, and resolution outcomes. This is necessary for quality assurance, dispute handling, and regulatory audit purposes.
psg88 uses the personal data we collect for the following purposes:
psg88 processes your personal data on the following legal bases:
psg88 does not sell, rent, or trade your personal data to third parties for their independent marketing or commercial purposes. We may share your data with the following categories of recipients in the circumstances described:
To process deposits and withdrawals, psg88 shares necessary transaction data with licensed payment service providers including FPX operators, e-wallet platforms (such as Touch n Go and Boost), and cryptocurrency processing services. These providers are contractually bound to handle your data securely and only for the purpose of processing your transactions.
For KYC purposes, psg88 may engage accredited third-party identity verification service providers who process identity document data on our behalf under strict data processing agreements.
Game studios and content aggregators whose games are available on psg88 may receive anonymised session data for the purpose of game performance monitoring and RNG certification compliance. No personally identifiable information is shared with game providers beyond what is technically necessary for game functionality.
psg88 may disclose personal data to gaming regulators, law enforcement agencies, financial intelligence units, or courts when required to do so by law, court order, or regulatory directive. We will notify affected players of such disclosures where legally permitted to do so.
psg88 uses cookies and similar tracking technologies on the psg88 platform to enable core functionality, maintain session security, remember your preferences, and analyse platform performance. The following categories of cookies are used:
You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect your ability to access psg88 account features.
psg88 retains your personal data for as long as your account is active and for a period thereafter as required by our regulatory and legal obligations. Specific retention periods include:
Following the expiry of applicable retention periods, psg88 will securely delete or anonymise your personal data in accordance with our data disposal procedures.
Subject to applicable data protection legislation and regulatory retention obligations, you have the following rights in relation to your personal data held by psg88:
To exercise any of the above rights, contact psg88 customer support via live chat or by email at [email protected]. We will respond to valid requests within thirty (30) days.
psg88 implements technical and organisational security measures appropriate to the nature of the personal data we process. These include: TLS encryption for all data in transit between your device and psg88 servers; one-way hashing of account credentials; access controls restricting personal data access to authorised personnel on a need-to-know basis; regular security assessments; and incident response procedures for managing data security events. In the event of a data breach that poses a significant risk to affected individuals, psg88 will notify affected players and applicable regulatory authorities in accordance with applicable legal obligations.
21+ Requirement: The psg88 platform is strictly restricted to persons aged 21 years and above. psg88 does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been submitted by a person below the minimum age, we will immediately close the associated account and delete all related personal data. If you believe an underage individual has registered on psg88, please notify us at [email protected] immediately.
psg88 may update this Privacy Policy from time to time to reflect changes in our data practices, regulatory requirements, or platform features. Revised versions will be published on this page with an updated "Last updated" date. Where changes are material, we will notify registered players via the contact details held on their account. Your continued use of the psg88 platform following publication of a revised policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically.
For any queries, requests, or complaints relating to this Privacy Policy or the handling of your personal data by psg88, please contact our data protection team through the following channel:
Email: [email protected] | Live chat: available 24/7 from the psg88 platform.
psg88 is committed to resolving privacy-related queries promptly and transparently. If you are not satisfied with our response to a data protection complaint, you may have the right to escalate the matter to the relevant data protection authority or gaming regulator in your jurisdiction.
All sensitive personal data held by psg88 is encrypted at rest and in transit. Account passwords are stored using one-way cryptographic hashing — psg88 staff cannot view your password, only reset it through a secure verification process.
psg88 does not sell, rent, or share your personal data with third-party advertisers or data brokers. Your information is used exclusively for the purposes described in this Privacy Policy — account operation, compliance, security, and customer support.
Identity verification documents submitted to psg88 are handled by accredited verification providers under strict data processing agreements. Documents are used only for age and identity verification — never for marketing or shared with unrelated parties.
Promotional communications from psg88 are only sent where you have provided express consent. You may opt out of marketing emails and notifications at any time through your psg88 account settings or by contacting customer support — no questions asked.
psg88's data handling practices are aligned with applicable gaming authority standards and international data protection principles. We maintain comprehensive data processing records and cooperate fully with regulatory enquiries, protecting players within the bounds of the law.
You can request a full copy of the personal data psg88 holds about you at any time. Submit your request to [email protected] and our team will respond within 30 days with a structured summary of your data in a readable format.
Your personal data is handled with the same care we apply to your gaming experience — securely, transparently, and responsibly. Join thousands of Malaysian players who trust psg88 for fair gaming and robust data protection. Players must be 21 or older.
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